Sports Coaching – Introduction to
Customer service skills are essential for all businesses and excellent customer service skills are an in demand skill. This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Course Information
Course Type:
Adult
Study Mode:
Qualification:
Award
Location:
Brownlow Fold Community Learning Centre
Course Code:
BA323-CLFS
Course Length:
8
Start Date:
11/05/2026
Subject Area:
SERVICE INDUSTRIES
Overview
Customer service skills are essential for all businesses and excellent customer service skills are an in demand skill. This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Group Times
- Monday : 09:15 - 12:15
Fees
Other fees: 拢183.60
Courses fees are subject to change.
Courses fees are subject to change.
What You'll Learn
Know how to deliver good customer service
Know different communication methods
Know how to provide good customer service in line with organisational procedures
Know how to effectively deal with customer queries, problems and complaints.
Know different communication methods
Know how to provide good customer service in line with organisational procedures
Know how to effectively deal with customer queries, problems and complaints.
How Will I Be Assessed?
You will produce a portfolio of evidence to demonstrate your knowledge of the above units.
I'm Interested, What Next?
Use the yellow 'enrol' button to request to join this course.
Please note: if you enrol without meeting the course entry requirements your place may be cancelled and a refund provided.
Please note: if you enrol without meeting the course entry requirements your place may be cancelled and a refund provided.
Future Opportunities
You can finish your Customer Service journey by enrolling on to the Level 2 award.
Who Can I Speak To?
In the first instance please send a message to llinos.leonard@boltoncc.ac.uk
Anything Else I Need to Know?
All customer service tutors have extensive experience of customer service delivery within the industry and will bring examples and scenarios from their experience into the classroom
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