Customer Service Award Level 2
Customer service skills are essential for all businesses, and excellent customer service skills are an in demand skill. This qualification is aimed at individuals working, or preparing to work, in a customer service role. This could be either face to face or where using the telephone is a part of their role.
Course Information
Course Type:
Adult
Study Mode:
Qualification:
Award
Location:
Deane & Derby Community Learning Centre
Course Code:
BA321-AD01
Course Length:
2
Start Date:
01/06/2026
Subject Area:
SERVICE INDUSTRIES
Overview
Customer service skills are essential for all businesses, and excellent customer service skills are an in demand skill. This qualification is aimed at individuals working, or preparing to work, in a customer service role. This could be either face to face or where using the telephone is a part of their role.
Group Times
- Monday : 09:15 - 12:15
Fees
Tuition Fee: 拢26.00
Courses fees are subject to change.
Courses fees are subject to change.
What You'll Learn
Understanding the principles of customer service
How customers' needs and expectations are formed
Knowing the interpersonal skills and appropriate behaviour required in the customer service environment
Understanding the principles of responding to customers鈥� problems or complaints
How customers' needs and expectations are formed
Knowing the interpersonal skills and appropriate behaviour required in the customer service environment
Understanding the principles of responding to customers鈥� problems or complaints
How Will I Be Assessed?
This qualification is assessed by a multiple-choice test.
I'm Interested, What Next?
Use the 'enrol' button to request to join this course.
Please note: if you enrol without meeting the course entry requirements your place may be cancelled and a refund provided.
Please note: if you enrol without meeting the course entry requirements your place may be cancelled and a refund provided.
Future Opportunities
This is the last qualification in our Customer Service pathway however why not consider our other courses including book-keeping, accountancy, business administration and team leading.
Learners will now be more than equipped to complete a customer service role in any business.
Learners will now be more than equipped to complete a customer service role in any business.
Who Can I Speak To?
In the first instance please send a message to llinos.leonard@boltoncc.ac.uk
Anything Else I Need to Know?
All customer service tutors have extensive experience of customer service delivery within the industry and will bring examples and scenarios from their experience into the classroom.
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